Contact Name

Company Name

Project

Please select rating - 1 being Poor to 5 being Excellent

Did we discuss the details and scope of the project to your satisfaction?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor

Did we understand the details and scope of your project?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Did we schedule your project to meet your needs?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Were we setup properly to do your testing?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Did our lab technicians inspire confidence that your testing requirement would be met?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Was our laboratory staff organized?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Did our staff offer useful guidance throughout the test process?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Was our office staff organized?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Were the testing documents organized?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Was the testing completed in a timely manner?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Do you feel that our communication with you was satisfactory?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Were our reports completed and submitted to you in a timely manner?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Was the value of our services inline with the cost associated?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Did we exhibit a professional attitude throughout the process?

5 - Excellent
4 - Better than average
3 - Average
2 - Less than average
1 - Poor
N/A

Please share any additional comments you may have